10 /hr
Member Since 08/31/2022 05:32:10 PM
Africa/Nairobi 06:22PM (Current Time)
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7 Years Experience
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Suzanne Atieno Ooko
I'm a customer service expert with experience in telemarketing and sales.
About
I have 7 years experience in customer service with a track record of handling incoming telephone calls, as well as keeping records of customers’ interactions in order to build sustainable relationships. My expertise include computer proficiency in CRM systems and Outlook interface. I am motivated by the chance to use my vast experience to build client relation and customer base.I specialize in:-
- Managing all inbound calls through the customer care lines.
- Offering first call resolution in an easy and understandable way.
- Ensuring customer satisfaction on all received calls.
- Escalating matters to relevant executive officers.
- Capturing customer feedback to aid in improvement areas.
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