Privacy Policy

Effective date: [EFFECTIVE DATE]

[YOUR LEGAL BUSINESS NAME], doing business as [YOUR BRAND / DBA] ("we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you when you visit [WEBSITE URL], use our services, or communicate with us.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, mailing address, and phone number.
• Inquiry and service information, such as the service requested, appointment details, preferences, and messages you send to us.
• SMS program information, such as your mobile number, opt-in source, consent selection, consent timestamp, disclosure version, message history, opt-out status, and support requests.
• Device and usage information, such as IP address, browser type, device identifiers, pages visited, referring URLs, and approximate location derived from IP address.
• Information from service providers and integrations that support our website, scheduling, communications, analytics, security, or customer service.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and provide requested products or services.
• Schedule appointments and send confirmations, reminders, service updates, and support communications.
• Send marketing messages only when the recipient has provided the applicable separate consent.
• Operate, secure, troubleshoot, and improve our website and services.
• Maintain consent and opt-out records and comply with legal obligations.
• Prevent fraud, misuse, and security incidents.

3. SMS and Mobile Information

Information may be shared with subcontractors or service providers only as needed to support services such as website hosting, communications delivery, customer service, security, and other operational functions. Those providers may use the information only to perform services for us and not for their own marketing or promotional purposes.

All other use-case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

If you opt in to SMS messages, message frequency may vary and message and data rates may apply. Reply STOP to opt out or HELP for assistance. Review our Terms and Conditions for complete SMS program terms.

4. How We Disclose Information

We may disclose information in the following limited circumstances, subject to the SMS and mobile information restrictions above:

• Service providers. Vendors that perform services for us under contractual restrictions, such as hosting, scheduling, communications delivery, analytics, payment processing, customer support, and security.
• Legal and safety reasons. Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, or security.
• Business transactions. Parties involved in a merger, financing, acquisition, reorganization, or sale of business assets, subject to appropriate confidentiality and legal safeguards.
• At your direction. A party you direct or authorize us to contact or share information with.

5. Cookies and Analytics

We may use cookies and similar technologies to remember preferences, understand website usage, maintain security, and improve our services. Browser settings may allow you to block or delete cookies, although some site features may not function correctly afterward.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain consent and opt-out records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary based on the type of information and applicable requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

You may request access to, correction of, or deletion of certain personal information by contacting us. Depending on where you live, additional rights may apply. We may need to verify your identity before completing a request, and legal exceptions may apply.

You may unsubscribe from marketing email using the link in an email. For text messages, reply STOP to opt out or HELP for assistance.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The effective date at the top of the page will show when it was last revised. We will provide additional notice when required by law.

11. Contact Us

Questions or privacy requests may be directed to: