Skip to the guide
Educational guide only. This is not legal advice and does not guarantee Twilio, carrier, or campaign approval. Requirements can change. Have qualified counsel review your final implementation.
Before publishing:Replace every red placeholder, keep only the message categories the business actually sends, link the client's real Privacy Policy, and confirm the sender name matches the A2P registration. Use an approved DBA only when the registration supports it; otherwise use the CP 575/147C legal name.

Copy only after legal and operational review.

Terms and Conditions

Effective date: [EFFECTIVE DATE]

These Terms and Conditions ("Terms") govern your use of the website, services, and SMS messaging program offered by [YOUR LEGAL BUSINESS NAME], doing business as [YOUR BRAND / DBA] ("we," "us," or "our"). By using our website or services, you agree to these Terms.

1. SMS Messaging Program

Our SMS program, [SMS PROGRAM NAME], may send text messages to people who directly provide their mobile number and affirmatively opt in to the applicable message category.

Marketing messages

If you separately opt in to marketing messages, we may send special offers, discounts, promotions, reactivation messages, and service updates from [A2P-REGISTERED BUSINESS NAME / APPROVED DBA]. Consent to receive marketing text messages is not a condition of purchase.

Informational messages

If you separately opt in to informational messages, we may send appointment scheduling, appointment reminders, requested information, service or account updates, and customer-support communications.

A subscriber's consent applies only to the categories that the subscriber selected.

2. Consent and Eligibility

By opting in, you confirm that you are the account holder or customary user of the mobile number provided, are authorized to consent to text messages at that number, and are at least 18 years old or have the permission of a parent or legal guardian.

Your wireless carrier's message and data rates may apply. Your consent to receive SMS messages is voluntary and may be withdrawn at any time as described below.

3. Message Frequency

Message frequency may vary based on your interactions, requested services, appointments, account activity, and selected preferences. We do not guarantee a fixed number of messages.

4. Opt Out

You can opt out of text messages at any time by replying STOP to any message from us. We may send one final message confirming your opt-out. After opting out, you will no longer receive messages from the applicable program unless you later provide a new opt-in.

We will also honor other customary opt-out keywords when required, including CANCEL, END, QUIT, REVOKE, OPT OUT, and UNSUBSCRIBE.

5. Help and Support

Reply HELP for assistance. You may also contact us at [SUPPORT EMAIL] or [SUPPORT PHONE].

6. Carrier and Delivery Disclaimer

Carriers are not liable for delayed or undelivered messages.

Message delivery depends on your carrier and network availability and is outside our control. Not all mobile devices or carriers may be supported.

7. Privacy

Our collection and use of personal information, including information used for the SMS program, is described in our Privacy Policy. Please review it before opting in.

8. Website and Service Use

You agree not to misuse our website or services, interfere with their operation, attempt unauthorized access, or use them for unlawful or abusive activity. We may suspend or terminate access when reasonably necessary to protect users, our business, or our service providers.

9. Changes to These Terms

We may update these Terms to reflect changes in our services, practices, or legal obligations. The effective date at the top of this page will show when the Terms were last revised. Material changes will be communicated when required by law.

10. Contact Us

Questions about these Terms or the SMS program may be directed to:

[YOUR LEGAL BUSINESS NAME]
Doing business as [YOUR BRAND / DBA]
[BUSINESS MAILING ADDRESS]
Email: [SUPPORT EMAIL]
Phone: [SUPPORT PHONE]
Website: [WEBSITE URL]

Hot Prospector provides this educational example for general information only. It is not legal advice and does not guarantee A2P 10DLC approval.