PRIVACY POLICY

M&M Helton Enterprises LLC ("Company," "we," "us," or "our") operates the Hot Prospector platform and website at hotprospector.com (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our platform, or interact with our Services.

We are committed to protecting your privacy and being transparent about our data practices. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services.

This Privacy Policy applies to all personal information collected through our website at hotprospector.com, the Hot Prospector platform and application, lead generation forms (including forms hosted on third-party platforms such as Meta/Facebook and Instagram), email communications, telephone and SMS communications, API integrations, and any other services we provide.

For purposes of this Privacy Policy, "personal information" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to a particular individual or household. "Non-personal information" means data in a form that does not permit direct association with any specific individual.

3.1 Information You Provide Directly

We collect information that you voluntarily provide when you register for an account, use our Services, fill out forms, communicate with us, or otherwise interact with the platform. This may include:

• Name, email address, phone number, and mailing address
• Company name, job title, and business information
• Account credentials (username and password)
• Payment and billing information (credit card numbers, billing address)
• Contact information for leads you upload or manage through the platform
• Call recordings, voicemail messages, and SMS/text message content
• Any other information you choose to provide through the Services

We do not collect Social Security numbers or government-issued identification numbers.

3.2 Information Collected Automatically

When you visit our website or use our Services, we automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate geographic location
• Pages viewed, links clicked, and actions taken within our Services
• Date, time, and duration of your visits
• Referring website or source that directed you to our site
• Usage patterns and interaction data within the platform

3.3 Information from Cookies and Tracking Technologies

We use cookies, web beacons, pixels (including the Meta Pixel), and similar tracking technologies to collect information about your browsing activity. These technologies help us analyze website traffic, customize content, serve targeted advertisements, and improve our Services. For more details, see Section 9 (Cookies and Tracking Technologies) below.

3.4 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Social media platforms (such as Meta/Facebook and Instagram) when you interact with our ads or lead forms
• Third-party integrations you connect to the platform (such as GoHighLevel, Twilio, or other CRM systems)
• Publicly available sources such as business directories and public records
• Partners, affiliates, or service providers who assist with our business operations

We use the information we collect for the following purposes:

• To provide, operate, maintain, and improve our Services
• To process transactions and send related information (confirmations, invoices, receipts)
• To create and manage your account
• To communicate with you about your account, support requests, and service updates
• To send marketing communications where you have opted in to receive them
• To personalize your experience and deliver content relevant to your interests
• To analyze usage patterns, monitor platform performance, and improve our Services
• To provide AI-powered features including conversation intelligence, call scoring, sentiment analysis, and AI assistant capabilities
• To facilitate call recording, transcription, and quality assurance
• To serve targeted advertising through platforms such as Meta (Facebook/Instagram) using tools like the Meta Pixel and Conversions API
• To measure the effectiveness of our advertising campaigns
• To detect, prevent, and address fraud, abuse, security issues, and technical problems
• To comply with legal obligations, enforce our terms, and protect our rights

5.1 Meta (Facebook and Instagram) Advertising

We use Meta advertising products, including Facebook Ads, Instagram Ads, Lead Ads with Instant Forms, the Meta Pixel, and the Conversions API, to reach potential customers and measure advertising effectiveness. When you interact with our ads on Meta platforms, we may collect your name, email address, phone number, and other information you voluntarily submit through lead forms.

Data collected through Meta Lead Ads will be used only for the purpose stated in the ad campaign (such as requesting a demo, scheduling a consultation, or receiving information about our Services). We will not use this data for unrelated purposes without obtaining your separate consent.

The Meta Pixel and Conversions API may share the following data with Meta: pages you visit on our website, actions you take (such as form submissions or sign-ups), your IP address and browser information, and purchase or conversion events. This data is used to deliver targeted advertisements, build custom and lookalike audiences, measure ad performance, and optimize our advertising campaigns.

You can manage your Meta ad preferences and opt out of interest-based advertising through your Facebook Ad Settings at https://www.facebook.com/adpreferences or through the Digital Advertising Alliance opt-out at https://www.aboutads.info/choices.

5.2 Other Advertising Partners

We may also use other third-party advertising platforms and analytics services, such as Google Ads and Google Analytics, to serve ads and measure their effectiveness. These partners may use cookies and similar technologies to collect data about your online activity.

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing (e.g., Stripe), cloud hosting, email delivery, telecommunications (e.g., Twilio), AI processing, and customer support. These providers are contractually obligated to use your information only for the purposes of providing their services to us.
• Platform Integrations: With third-party platforms that you connect to your account, such as GoHighLevel, Zapier, or other CRM and marketing automation tools, as directed by you.
• Advertising Partners: With advertising platforms like Meta (Facebook/Instagram) and Google for the purposes described in Section 5.
• Legal Compliance: When required by law, regulation, legal process, or governmental request.
• Protection of Rights: When we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In connection with a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets.
• With Your Consent: When you have given us explicit consent to share your information for a specific purpose.
• Aggregated/De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes.

When personal information is no longer needed for these purposes, we will securely delete or anonymize it. If you request deletion of your account, we will process your request within 30 days, subject to any legal retention requirements.

We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit using SSL/TLS technology, secure data storage with access controls, regular security assessments and monitoring, and employee training on data protection practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.

We use the following types of cookies and tracking technologies:

• Essential Cookies: Required for basic website functionality (login sessions, security features, shopping cart).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Advertising Cookies: Used to deliver relevant advertisements and measure campaign performance (e.g., Meta Pixel, Google Ads cookies).
• Functional Cookies: Remember your preferences and settings to enhance your experience.

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may limit your ability to use certain features of our Services.

To opt out of interest-based advertising, you may visit the Network Advertising Initiative at https://www.networkadvertising.org/managing/opt_out.asp or the Digital Advertising Alliance at https://www.aboutads.info/choices.

10.1 All Users

Regardless of where you are located, you have the following choices:

• Opt-Out of Marketing: You can unsubscribe from promotional emails by clicking the unsubscribe link in any marketing email. You can opt out of promotional SMS messages by replying STOP.
• Access and Update: If you have an account, you can access and update your personal information through your account settings.
• Cookie Controls: You can manage cookie preferences through your browser settings.
• Ad Preferences: You can manage advertising preferences through Meta Ad Settings, Google Ad Settings, and the industry opt-out tools listed in Section 9.

10.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of collection, the business purposes for collection, and the categories of third parties with whom we share your information.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information.
• Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information in the traditional sense, but certain data sharing for advertising purposes (such as through the Meta Pixel) may constitute a "sale" or "sharing" under the CCPA/CPRA. You may opt out by contacting us or by using the opt-out tools described in Section 9.
• Right to Limit Use of Sensitive Information: You have the right to limit the use and disclosure of your sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at the information provided in Section 17. We will respond to verifiable requests within 45 days.

10.3 Nevada Residents

Nevada residents may opt out of the sale of their personal information. Although we do not currently sell personal information as defined under Nevada law (NRS 603A), you may submit an opt-out request to the contact information in Section 17.

10.4 Residents of Other U.S. States

If you reside in a state with an applicable consumer privacy law (such as Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, or others), you may have similar rights to access, correct, delete, and opt out of certain processing of your personal information. Please contact us using the information in Section 17 to exercise your rights.

10.5 International Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with applicable data protection laws, you may have additional rights including the right to access, rectify, erase, restrict processing, data portability, and object to processing. Our legal basis for processing your information includes consent, performance of a contract, and legitimate interests. To exercise your rights, contact us at the information in Section 17.

Hot Prospector provides AI-powered communication tools. By using our Services, you acknowledge that:

• Telephone calls made through the platform may be recorded. Call recording is subject to applicable federal and state laws, and users are responsible for obtaining any required consent from call participants.
• AI-powered features, including conversation intelligence, call scoring, sentiment analysis, and keyword detection, may analyze call recordings and transcripts.
• SMS and email messages sent through the platform are logged and may be analyzed for quality assurance and service improvement.
• Ringless voicemail (RVM) delivery records are maintained.
• AI assistant and AI agent features may engage with leads on your behalf when enabled.

We do not use call recordings or communication content to serve advertisements. AI analysis is used solely for the purpose of improving the Services and providing insights to our users.

If you connect your Gmail or other email account to our Services, we will only use access to read, write, modify, or control email message bodies (including attachments), metadata, headers, and settings to provide email functionality that allows you to compose, send, read, and process emails within the platform.

We will not transfer this email data to third parties unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets. We will not use this email data for serving advertisements. We will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for our internal operations, and even then only when the data have been aggregated and anonymized.

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us at the information in Section 17.

In compliance with Meta advertising policies, we do not target advertisements to users under the age of 18.

Our Services may contain links to third-party websites, applications, or services that are not operated by us, including social media platforms such as Facebook, Instagram, LinkedIn, and Twitter/X. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Some browsers transmit "Do Not Track" (DNT) signals. Because there is no industry standard for DNT compliance, our Services do not currently respond to DNT signals. However, you can manage tracking preferences through the cookie and opt-out controls described in Sections 9 and 10.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this policy and, where appropriate, notify you by email or through a notice on our website. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise any of your privacy rights, please contact us at:

M&M Helton Enterprises LLC
304 S Jones Blvd #7555
Las Vegas, NV 89107
United States

Email: support@hotprospector.com
Website: https://hotprospector.com

This Privacy Policy is part of, and subject to, our Terms and Conditions of Use. By using our Services, you agree to both this Privacy Policy and our Terms and Conditions.