5 /hr
Member Since 08/31/2021 02:25:33 AM
Asia/Manila 06:56AM (Current Time)
6 Years Experience
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Joy Duhapa
I am the best Virtual Assistant/Customer Service Specialist with excellent communication skills!
About
I used to work for financial companies helping card members over the phone. I just don't resolve their concern but I also have to provide emotional support like empathy and care. Aside from helping card members I also have to reach my metrics like call handling time which is about time management, filling-out forms and sending email which requires multi-tasking skills. I need to adhere to my schedule and that needs descipline. I have to sell additional cards and persuade card members to upgrade their card to help the company revenue while making sure it's the best for our customers.As a Customer Support, helping them is not enough I always go above and beyond making sure that I provide a long term resolution. I need to master emotional intelligence so the customers won't feel like they're not valued. I always treat the customers like family so I can provide them the best service that a family member deserves.
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